Privacy Policy

BrainNet Fiber values your privacy. This app may collect user information such as email address, account information, device information, and notification tokens to provide internet account management services.

Push Notifications

We use Firebase Cloud Messaging (FCM) for push notifications to keep users informed about important updates, account activities, and support notifications.

How We Use Your Information

• User authentication
• Account management
• Customer support
• Notifications and updates

Data Protection

We do not sell, trade, or share your personal information with third parties except where required for providing app services or complying with legal obligations.

Privacy Policy for BrainTEL WhatsApp AI Assistant

Brain Telecommunications Ltd, we operates the "Brain AI Digital Assistant" application for WhatsApp. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our AI-powered WhatsApp service. By interacting with our WhatsApp bot/app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you interact with our WhatsApp application, we may collect the following types of information: Account & Contact Information: Your WhatsApp phone number, display name, and any profile details you provide when messaging our service. Message Content & User Inputs: The text, images, audio, or other media files you send to the AI assistant during your conversation. Technical & Usage Data: Log data related to your interaction with the app, including timestamps, message delivery status, device information, and diagnostic/performance metrics. Note: Personal messages and chats on WhatsApp are protected by end-to-end encryption. However, messages sent directly to our business/AI endpoint are processed to provide automated responses and service functionality.

2. How We Use Your Informationt

We use the collected information for the following purposes: Providing AI Services: To process your requests, generate relevant AI responses, and execute commands or queries through our application. Service Improvement: To analyze usage trends, troubleshoot technical errors, and improve the overall performance and accuracy of our AI model. Customer Support: To respond to your inquiries, complaints, and technical support requests. Security & Compliance: To prevent fraudulent activity, ensure platform security, and comply with applicable laws and Meta Platform Terms.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only under the following limited circumstances: Service Providers: With trusted third-party cloud hosting, database, and infrastructure providers who assist us in operating the application (bound by strict confidentiality agreements). Meta Platforms: As required by Meta Platforms, Inc., to maintain integration, ensure platform safety, and comply with Meta's developer policies. Legal Compliance: If required to do so by law, subpoena, or valid legal process, or to protect the rights, property, or safety of our users or the public.

4. Data Retention

We retain your personal information and interaction logs only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws. When data is no longer needed, it is securely deleted or anonymized.

5. User Controls and Data Deletion Requests

You have the right to request access to, correction of, or complete deletion of the personal data collected by our application. How to Request Data Deletion: You can request the deletion of your chat history and user profile data at any time by messaging "DELETE DATA" directly through our WhatsApp bot, or by contacting us using the details below. Upon receiving your request, we will purge your identifiable information from our active databases within [e.g., 7 to 30] days.

6. Children's Privacy

Our application is not intentionally directed at individuals under the age of 13 (or higher depending on local regional regulations). We do not knowingly collect personal identifiable information from children.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.